Our products use graphene heating technology to provide consistent and evenly distributed warmth through infrared heating. Graphene is energy-efficient and heats up quickly, ensuring a comfortable, steady temperature.

Yes, both our hand warmers and scarves are designed to be washable. They can be hand-washed or machine-washed (on a gentle setting). Please follow the care instructions provided to maintain the product’s longevity.

Yes, our products are designed to be lightweight, making them easy to carry with you for warmth and comfort, whether at home, on the go, or while traveling.

Absolutely. Our products meet international safety standards and include overheat protection features to ensure safe and reliable use.

Yes, we ship worldwide. Delivery options and times may vary depending on your location. You can view the shipping cost and estimated delivery time during checkout.

Once your order is shipped, you’ll receive an email with tracking information. You can track your package using the link in the email or by entering the tracking number on our website.

For domestic orders, shipping usually takes 3-7 business days. For international orders, delivery typically takes 7-15 business days, depending on the destination and potential holiday delays.

If your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you accordingly.

If there is any quality issue with your product, please contact us within 7 days of receiving it and provide photos if possible. We’ll arrange for a replacement or return as quickly as possible.

Yes, all of our products come with a one-year warranty. During this period, if there is a quality issue not caused by external damage, we will repair or replace the product.

Yes, if you’re not satisfied with the product, you can return it within 7 days of receipt. The item should be unused and in resellable condition. Please check our website for the detailed return policy.

Repairs within the warranty period are free of charge. For services outside of the warranty or for damage caused by misuse, repair fees may apply. Please contact customer service for specific costs.

1.Return Process Submit a Return Request Please submit your return request through the platform, including your order number, reason for return, and any relevant photos, to help us review your request promptly. 2.Review Process We will review your return request within 1-3 business days and notify you if your return is eligible. 3.Return Instructions If your return is approved, we will provide a return address. Please ensure the product is securely packaged in its original packaging for shipping. 4.Refund Processing Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

1.Standard Shipping Delivery Time ·Estimated delivery time: 15-30 business days, depending on your location. ·Delivery times may vary slightly due to unforeseen circumstances, such as weather or holiday delays. Cost Standard shipping fees are calculated based on the weight and destination of the package and will be displayed at checkout. Tracking Tracking information will be provided once your order is shipped, allowing you to monitor its progress. Important Notes ·Standard shipping is a cost-effective option for those who can allow for slightly longer delivery times. ·Please ensure that your shipping address is accurate; we are not responsible for delays due to incorrect addresses. 2.Express Shipping Delivery Time ·Estimated delivery time: 7-12 business days. ·Delivery times may vary slightly due to unforeseen circumstances, such as weather or holiday delays. Cost Express shipping fees are higher than standard shipping and are calculated based on the weight and destination of the package. Tracking Full tracking information will be provided to allow you to track your package in real-time. Important Notes ·Express shipping is ideal for urgent orders that require faster delivery. ·In cases of high demand, we recommend placing express orders as early as possible to ensure timely delivery. 3.Additional Information Order Processing Time Orders are typically processed within 3-7 business days after payment confirmation. Express orders placed by the cutoff time may qualify for priority processing. Delivery Delays While we strive to meet these estimated delivery times, unforeseen delays may occur due to weather, holidays, or other factors outside our control.